How to Clear your Browser Cache

web clear cache browser

Overview

This article provides step-by-step instructions for clearing browser cache/history in commonly used web browsers on various devices.

Issue

AACC employees have both a student account and an employee account. Some online services authenticate using the student account and some online services, specific to employees, use the employee account to authenticate. If you are receiving authentication errors when attempting to log into a web-based application, a good first troubleshooting step is to clear your browser's cache. The browser cache contains data, such as usernames/passwords, that may be used for faster web navigation in the future. Clearing your browser cache removes these saved credentials that may prevent you from successfully signing in to an online service.

Windows

Google Chrome

Select the menu (3 vertically stacked dots) in the upper right corner of the browser window.
Select Delete browsing data...
A new tab will open. Select the types of browsing data that you would like to clear (the Advanced tab allows you to also clear passwords, autofill forms, site settings, and hosted app data), and a Time range. Finally, select Delete data.

Microsoft Edge

Select the menu (3 horizontally aligned dots) in the upper right corner of the browser window, then select Settings.
A new tab will open. Select Privacy, search, and services from the left navigation menu.
Scroll down. Under Delete browsing data, select Choose what to clear.
A small window will open. Select a Time range and the types of browsing data that you would like to clear. Finally, select Clear now.

Firefox

Select the menu (3 vertically stacked lines) in the upper right corner of the browser window, then select Settings.
A new tab will open. Select Privacy & Security from the left navigation menu.
Scroll down. Under Cookies and Site Data, select Clear Data...
A small window will open. Select a time range (When:) and the types of browsing data that you would like to clear. Finally, select Clear.

Mac

Safari

Select Safari in the menu bar, then Settings...
In the new window, select Privacy, then Manage Website Data...
In the new window, select Remove All.

Google Chrome

Select the menu (3 vertically stacked dots) in the upper right corner of the browser window.
Select Delete browsing data...
A new tab will open. Select the types of browsing data that you would like to clear (the Advanced tab allows you to also clear passwords, autofill forms, site settings, and hosted app data), and a Time range. Finally, select Delete data.

Firefox

Select the menu (3 vertically stacked lines) in the upper right corner of the browser window, then select Settings.
A new tab will open. Select Privacy & Security from the left navigation menu.
Scroll down. Under Cookies and Site Data, select Clear Data...
A small window will open. Select a time range (When:) and the types of browsing data that you would like to clear. Finally, select Clear.

Mobile

Google Chrome

Select the menu (3 horizontally aligned dots) in the lower right corner of the app.
Scroll down and select Delete Browsing Data.
Select a Time range and the types of browsing data that you would like to clear. Finally, select Delete data.

Safari

In the Settings app, use the search bar at the top to find and select Safari. Scroll down and select Advanced.
Select Website Data.
Select Remove All Website Data, then Remove Now to confirm.

Microsoft Edge

Select the menu (3 vertically stacked lines) in the lower right corner of the app.
Select Settings.
Select Privacy and security.
Select Clear browsing data.
Select a Time range and the types of browsing data that you would like to clear. Finally, select Clear now, then Clear now to confirm.

Firefox

Select the menu (3 vertically stacked lines) in the lower right corner of the app. Select Settings.
Scroll down and select Data Management.
Select the types of browsing data that you would like to clear. Finally, select Clear Private Data, then OK to confirm.

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How to Clear your Browser Cache

Overview

Issue

Windows

Google Chrome

Microsoft Edge

Firefox

Mac

Safari

Google Chrome

Firefox

Mobile

Google Chrome

Safari

Microsoft Edge

Firefox

Related Services / Offerings (6)

Deleting...