Canvas doesn't have an account for you (Advising Appointments)

Overview

Students attempting to make an Academic Advising appointment may receive the following error message if a Canvas account does not exist: "Failed to log in: Canvas does not have an account for user."

Issue

Academic Advising appointments are usually created in Canvas. Without a Canvas account, student cannot make an Advising appointment within MyAACC.

Instructions

Uploaded Image (Thumbnail)

If you receive an error message of "Failed Log In - Canvas doesn't have an account for user", when attempting to make an appointment to Academic Advising, please email Academic Advising at advising@aacc.edu or call 410-777-2307 to schedule an appointment. 

 

Troubleshooting

Still have questions?  Contact the Academic Advising Office.  

Details

Article ID: 134072
Created
Thu 7/1/21 3:23 PM
Modified
Mon 4/24/23 9:27 AM

Related Services / Offerings (3)

Canvas Learning Management System
Canvas is AACC’s Learning Management System (LMS). Canvas allows instructors and students to conduct and participate in all aspects of their courses. Canvas is used in nearly all courses at the college as the online hub for delivering content like the syllabus, course schedule, assignments, course modules, study pages, and grades. Canvas allows instructors, students, and classmates to communicate with each other via course discussions, videoconference, and messages. Instructors and students can upload and download assignments, documents, videos, and audio recordings.
Help with Canvas
Request help with Canvas LMS.
Problem with Canvas
Report a problem with Canvas LMS.