Computer Lab Support

Summary

This document identifies all of the college’s computer labs and defines Technology Support Services (TSS) responsibilities for computer lab maintenance, hardware support, and software support in the computer labs.

Body

Purpose

This procedure identifies all of the college’s computer labs and defines Technology Support Services (TSS) responsibilities for computer lab maintenance, hardware support, and software support in the computer labs.

Scope

This document provides support for all college computer labs.  

Responsibilities

  • Technology Support Services (TSS) – Provide technical support for all computer labs.
  • Liaison to TSS – Coordinate with faculty to ensure proper technology and software in computer labs. Communicate requirements and technical issues with TSS.

Procedures

TSS will ensure that technology adequately supports instruction and that students have good computing experience(s).

Computer Lab Support Responsibilities

A comprehensive list of computer instructional labs is identified in Table A. Included is the location of each lab, number of instructional computers, Support Team, and the User Liaison(s).

The Support Team will provide lab maintenance and will coordinate hardware/software support activities with the appropriate TSS staff and the User Liaison. The User Liaison will ensure that the lab meets instructional needs by gathering and communicating support requirements to the Support Team in a timely manner. 

Technology Support Services recognizes that lab support requirements may vary. The Support Team will work closely with the User Liaison(s) to coordinate and schedule maintenance activities.

Standard TSS computer lab support tasks and responsibilities are identified below.

Lab Maintenance

  • Prior to the start of each term, collaborate with User Liaisons to identify computer lab changes. Perform preventive maintenance assuring that computers and the network are functioning properly.
  • Serve as on-call support for faculty, staff, and students through the Technical Service Desk. TSS will keep the user liaison informed as to the status of all problems. TSS staff will have access to every lab and will coordinate with user liaison to access technology locked in storage cabinets within the lab.
  • Monitor condition and status of computers in labs, making recommendations for replacements and/or usage of virtual desktops. Work to ensure desktop services, whether fixed computers or virtual desktops, meet the needs of our students, faculty and staff.

Software Support

  • Responsible for software installs and updates. Responsible for maintaining and complying with licensing agreements.
  • Responsible for all network configurations, installs, updates, changes and deletions working in conjunction with the user liaison.
  • Store all software installation media and related documentation in a central location, on main campus or remote sites.
  • Provide support in the set-up and installation of new standard local hardware and software.  This is hardware and software that will run locally, not on the network.

Hardware Support

  • Responsible for all aspects of standard hardware and virtual machine set-ups.
  • Troubleshoot hardware problems.  Provide hot swaps for all problematic computers under warranty.  Repair computer hardware issues for computers no longer under warranty.

Table A – Computer Labs and Instructional Storage Spaces

 

Location

Description

PC#

PC Purchase Date

Support Team

**User Liaison to TSS

Computer Labs

AMIL 013 *

STEM LAB (AIO)

21

7/2018

TSS-AMIL

Daniel Spinks

AMIL 112A *

Testing (7 PCs, 1 Mac)

8

3/2023

TSS-AMIL

Liz Wulbrecht

AMIL 112B *

Testing (SFF)

16

3/2023

TSS-AMIL

Liz Wulbrecht

AMIL 112C *

Testing (SFF)

11

3/2023

TSS-AMIL

Liz Wulbrecht

AMIL 205 *

Basic Lab (SFF)

21

3/2023

TSS-AMIL

Daniel Spinks

AMIL 206 *

TLC (51 SFF, 1 PC, 2 Macs)

54

2/2021

TSS-AMIL

Paul Creel

AMIL 209 *

Basic Lab (SFF)

21

3/2023

TSS-AMIL

Daniel Spinks

AMIL 213 *

Basic Lab (SFF)

21

3/2023

TSS-AMIL

Daniel Spinks

AMIL 306 *

Cisco Lab

21

7/2020

TSS-AMIL

Mary Wallingsford

AMIL 311 *

Basic Lab

15

8/2020

TSS-AMIL

Daniel Spinks

AMIL 314 *

Math Lab

25

2/2021

TSS-AMIL

Daniel Spinks

AMIL 404 *

Science Lab (1 PC,6 Laptops)

7

2/2021

TSS-AMIL

Steven Lannon/Michael Norman

 

 

 

 

 

 

AMIL 411*

Science Lab (1 PC, 6 Laptops)

7

2/2021

TSS-AMIL

Steven Lannon/Meranda Byers

ANLB 000 *

Annapolis Library (Laptops)

16

10/2020

TSS-GBTC

Dana Marron

ANSR 000 *

Annapolis Senior Center Cascaded PCs (2 Laptops, 17 PCs)

19 1

3/2015-D

6/2018 -L

TSS-GBTC

Terry Portis

ARSC 000

Arnold Senior Center (1 Laptop)

1

1/2019

TSS-GBTC

Terry Portis

ASTR 000

Astronomy (2 PCs, 1 Laptop)

3 1

2/2020-D

4/2019-L

TSS-Arnold

Meranda Byers

CADE 113 *

Digital Photo Lab (Mac Minis)

8

11/2021

TSS-Arnold

Matt Moore / Erik Dunham

CADE 128 *

Piano Lab

17

5/2019

TSS-Arnold

Anna Binneweg

CADE 214 *

Visual Arts Lab (iMacs)

22

7/2020

TSS-Arnold

Zoe Friedman / Matt Moore / Erik Dunham

CADE 226 *

Visual Arts Lab (HE)

21

12/2022

TSS-Arnold

Drew Snyder / Erik Dunham (H. Kowalewski)

CADE 310 *

Visual Arts Lab (2 PC, 18 Laptops)

20

6/2020 - D 4/2020 - L

TSS-Arnold

Christopher Mona

CADE 319 *

Visual Arts Lab (Mac Minis)

21

5/2021

TSS-Arnold

Dawn Bond / Erik Dunham

CADE 322 *

Visual Arts Lab (Mac Minis, 2 PC)

23

3/2022

TSS-Arnold

Zoe Friedman / Matt Moore / Erik Dunham

CALT 136 *

Classroom Computer Lab

21

2/2020

TSS-Arnold

Michele Savage

CALT 204 *

(SFF)

21 1

3/2022

TSS-Arnold

Angelo Thalassinidis

CALT 215 *

eGaming

13

6/2021

TSS-Arnold

Angelo Thalassinidis

CALT 219 *

CTD (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis

CALT 221 *

Cisco Lab (SFF)

21

2/2022

TSS-Arnold

Mary Wallingsford

CALT 223 *

Cisco Lab (SFF)

21

3/2022

TSS-Arnold

Mary Wallingsford

CALT 241 *

CTD (SFF)

21

3/2022

TSS-Arnold

Angelo Thalassinidis

CALT 243 *

CTD (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis

CALT 245 *

CTD (SFF)

21

3/2022

TSS-Arnold

Angelo Thalassinidis

CALT 247 *

CTD (SFF)

25

3/2023

TSS-Arnold

Angelo Thalassinidis

CALT 249 *

CTD  (SFF)

21

2/2022

TSS-Arnold

Angelo Thalassinidis

 

CALT 251 *

CTD

21

6/2020

TSS-Arnold

Angelo Thalassinidis

 

CALT 270 *

A+ (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis

CALT 272 *

Cyber Forensics (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis

CALT 301 *

ACH (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis/Syl Merello

Carol Pearce

CALT 305 *

ACH

18

5/2019

TSS-Arnold

Angelo Thalassinidis/Syl Merello

CALT 309 *

EGR (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis/Syl Merello

CALT 313 *

EGR (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis/Syl Merello

CALT 321 *

ACH (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis/Syl Merello

Rob Lowe

CALT 331 *

ACH (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis/Syl Merello

Rob Lowe

CALT 341 *

ACH (SFF)

21

3/2023

TSS-Arnold

Angelo Thalassinidis/Syl Merello

Rob Lowe

CALT 350 *

EGR (SFF)

17

3/2023

TSS-Arnold

 /Syl Merello

Peggy Walton

Tim Callinan

CALT 352

Laptops

20

2022

TSS-Arnold

Beth Baran

Syl Merello

CALT 354 *

EGR

21

5/2019

TSS-Arnold

s/Syl Merello

Tim Callinan

CRSC 149

Police Academy (SFF)

3

3/2023

TSS-Arnold

Darian Senn-Carter

CRSC 190 *

Math Lab (101 Micros, 1 SFF)

102

3/2023

TSS-Arnold

Nikki Longmore

CRSC 208 *

BUS (AIO)

21

3/2023

TSS-Arnold

Reb Beatty

CRSC 218 *

BUS (AIO)

25

3/2023

TSS-Arnold

Gretchen Mester

CRSC 231 *

IPD

17

6/2020

TSS-Arnold

Lisa Starkey

CRSC 233 *

BUS (AIO)

21

3/2023

TSS-Arnold

Reb Beatty

CRSC 250 *

LAW LIB

7

5/2019

TSS-Arnold

Erin Gable

CRSC 254 *

Math Tutoring Lab (AIO wireless)

29

3/2023

TSS-Arnold

Nikki Longmore

CRSC 262 *

Social Science Lab (AIO)

33

3/2023

TSS-Arnold

Nikki Longmore

CRSC 264 *

Tutoring Lab (15 PC, 3 HE, 3 Macs)

21 1

1/2019-D

2/2021-M

TSS-Arnold

Andrew Blazie

CRSC 316

Homeland Security

4

5/2019

TSS-Arnold

Darien Senn-Carter

CRSC 326 *

Hatchery (8 PCs, 1 Micro)

9

5/2019

TSS-Arnold

Stephanie Goldenberg

CRSC 326B

Hatchery

6

5/2019

TSS-Arnold

Stephanie Goldenberg

CRSC 329

Hatchery (Micro)

4

6/2019

TSS-Arnold

Stephanie Goldenberg

DRGN 100 *

 Physical Science (1 PC and 8 Laptops)

9 1

2/202-D

1/2021-L

TSS-Arnold

Meranda Byers

DRGN 111 *

Physical Science (1 PC & 8 Laptops)

9 1

2/2022 D
5/2022 L

TSS-Arnold

Meranda Byers

DRGN 115 *

Physical Science (1 PC & 9 Laptops)

10 1

2/2020 D
6/2022 L

TSS-Arnold

Meranda Byers

DRGN 202 *

Physics Lab (11 Laptop, 1 SFF)

12 1

6/2020-L

3/2023-D

TSS-Arnold

Meranda Byers

DRGN 203 *

Physics Lab (9 Laptop, 1 PC

10 1

6/2020-L

3/2019-D

TSS-Arnold

Meranda Byers

DRGN 207 *

Chemistry (4 Laptop, 1 PC)

5 1

6/2020-L

3/2019-D

TSS-Arnold

Elizabeth Ward

DRGN 207A

Chemistry (Spectrometer HW, SFF)

2

3/2023

TSS-Arnold

Elizabeth Ward

DRGN 207B

Chemistry Prep (SFF)

2

3/2023

TSS-Arnold

Elizabeth Ward

DRGN 208 *

Chemistry (11 Laptops, 1 PC)

12 1

3/2019-D

6/2020-L

TSS-Arnold

Elizabeth Ward 

DRGN 208A

Chemistry Prep (SFF)

1

3/2023

TSS-Arnold

Elizabeth Ward

DRGN 212 *

Chemistry Lab (25 Laptops, 1 PC)

26 1

3/2019-D

3/2023-L

TSS-Arnold

Elizabeth Ward

DRGN 212A

Chemistry Prep (1 PC)

1

2/2020

TSS-Arnold

Elizabeth Ward

FHMD 146

Enrollment (1 Laptop)

1

4/2021

TSS-AMIL

Brandon Haight

FLRS 404 *

Open Lab (AIO)

11

2/2023

TSS-Arnold

Brandon King

FLRS 410 *

(MFF)

6

2/2023

TSS-Arnold

Brandon King

GBTC 203 *

VOIP

13

3/2015

TSS-GBTC

Mar Lynn Mickens

GBTC 206 *

A+ Lab

13

7/2021

TSS-GBTC

Michele Savage

GBTC 212 *

ESL

15

3/2015

TSS-GBTC

Rena Burkowsky

GBTC 215 *

Testing (29 PCs, 1 Mac)

30 1

1/2019 -D

3/2022 -M

TSS-GBTC

Liz Wulbrecht

GBTC 302 *

General Purpose Lab

21

7/2020

TSS-GBTC

Richard Cortez

GBTC 303 *

Biology (12 laptops, 1 PC)

13 1

1/2019 - D
1/2021 - L

TSS-GBTC

Phil Espitallier/Michael Norman

GBTC 307 *

Science Laptops (22 Laptops, 1 Micro)

 23 1

1/2021-L
1/2021-D

TSS-GBTC

Phil Espitallier/Michael Norman

GBTC 314 *

TLC

12

3/2015

TSS-GBTC

Paul Creel

GBTC 408 *

General Purpose Lab

16

3/2013

TSS-GBTC

Richard Cortez

GBTC 411 *

Cisco Lab (SFF)

15

3/2023

TSS-GBTC

Mary Wallingsford

GBTC 413 *

General Purpose Lab

21

3/2013

TSS-GBTC

Dana Marron

GBTC 414 *

General Purpose Lab

21

7/2020

TSS-GBTC

Richard Cortez

GBTC 415 *

General Purpose Lab

23

7/2020

TSS-GBTC

Dana Marron

GBTC 416 *

General Purpose Lab

21

3/2013

TSS-GBTC

Richard Cortez

GBTC 527 *

Logistics Lab

10

12/2013

TSS-GBTC

Teri Kotkiewicz

HCAT 116 *

Cooking Class Lab/Lectures

21

3/2023

TSS-GBTC

Donnisha Grant

HLSB 111 *

Biology Lab (Laptops)

12

6/2018

TSS-Arnold

Ashley Danus/Michael Norman

HLSB 137A *

Dental Lab (Laptops)

6

1/2021

TSS-Arnold

Tonya Jeffries

HLSB 156 *

EMT Cart (Laptops)

9

7/2021

TSS-Arnold

Trisha Wanamaker

HLSB 160 (Suite) *

SimLab (10 Laptops, 10 B-Line, 30 AIO Displays)

50 1

3/2021-D

1/2021-L

TSS-Arnold

Justin Gyurik

HLSB 203 *

Anatomy Lab (6 Laptops, 1 Micro)

7 1

2/2021-D

1/2021-L

TSS-Arnold

Kendel Hannon/Michael Norman

HLSB 205 *

Anatomy Lab (6 Laptops, 1 Micro)

7 1

2/2021-D

1/2021-L

TSS-Arnold

Kendel Hannon/Michael Norman

HLSB 215 *

Biology Lab (6 Laptops, 1 Micro)

7 1

2/2021-D

1/2021-L

TSS-Arnold

Kendel Hannon/Michael Norman

HLSB 242 *

Computer Lab (Micro)

17

2/2021

TSS-Arnold

Martha Gamble

HLSB 254 *

Computer Lab (Micro)

41

2/2021

TSS-Arnold

Martha Gamble

HSLB 267 *

Nursing Lab (1 Micro, 6 Laptops, 2 AIO Displays)

9 1

3/2021-D

1/2021-L

TSS-Arnold

Justin Gyurik

HLSB 321 *

Biology Lab (1 Micro, 6 Laptops)

7

1/2021

TSS-Arnold

Tara Williamson/ Michael Norman

HLSB 325 *

Biology Lab (1 Micro, 6 Laptops)

7

1/2021

TSS-Arnold

Tara Williamson/ Michael Norman

HLSB 329 *

Biology Lab (1 Micro, 6 Laptops)

7

1/2021

TSS-Arnold

Tara Williamson/ Michael Norman

HLSB 336 *

Testing (Micro)

49

2/2021

TSS-Arnold

Martha Gamble

HUM 116 *

Classroom Computer Lab (SFF)

21

3/2023

TSS-Arnold

Dave Meng

HUM 200 *

Classroom Computer Lab (SFF)

21

3/2023

TSS-Arnold

Dave Meng

HUM 212 *

Classroom Computer Lab (AIO)

21

4/2023

TSS -Arnold

Dave Meng

JOHN 100 *

Classroom Computer Lab (AIO)

17

3/2023

TSS-Arnold

Amanda Weaver

JOHN 106 *

Classroom Computer Lab (AIO)

15

3/2023

TSS-Arnold

Amanda Weaver

JOHN 108 *

Classroom Computer Lab (AIO)

16

3/2023

TSS-Arnold

Amanda Weaver

LBRY 101 *

TLC (49 AIO, 8 PC, 6 MACs)

63

3/2023-D

3/2022-M

TSS-Arnold

Paul Creel

LBRY 102

Math Tutoring Lab (AIO)

4

3/2023

TSS Arnold

Andrew Blazie

LBRY 104 *

Tutoring Lab (AIO)

6

3/2023

TSS-Arnold

Jill Harris /

Janice Watley

LBRY 108

Reading Tutorial Lab (AIO)

2

3/2023

TSS-Arnold

David Caskey

LBRY 110 *

Reading Lab

21

3/2019

TSS-Arnold

David Caskey

LBRY 136 *

Writing Lab (2 PCs, 5 Laptops)

7

6/2018

TSS-Arnold

Jessica Rabin

LBRY 140 & LBRY 146 *

Learning Commons

40

5/2019

TSS-Arnold

Sophie Reverdy

LBRY 142 *

Classroom Computer Lab (Micro)

42

3/2019

TSS-Arnold

Sophie Reverdy

LBRY 144 *

Classroom Computer Lab (Micro)

33

6/2019

TSS-Arnold

Sophie Reverdy

LBRY 155

Wireless Lab (AIO)

4

3/2023

TSS-Arnold

Sophie Reverdy

LBRY 200

Reference (AIO)

3

3/2023

TSS-Arnold

Michelle Robertson

LBRY 232 *

Common Area (AIO)

14

3/2023

TSS-Arnold

Michelle Robertson

LBRY 235 *

Laptops (LBRY Use Only)

12

6/2018

TSS-Arnold

Michelle

Robertson

LBRY 2C02 *

Common Area for Students (AIO)

9

3/2023

TSS-Arnold

Michelle Robertson

LBRY 3C03

Common Area for Students (AIO)

2

3/2023

TSS-Arnold

Michelle Robertson

MATH 206/208 *

Math Instructional Classes (AIO)

26

3/2023

TSS-Arnold

Nikki Longmore

PLNT 008 *

Visual Arts (14 Laptops & 1 PC, 3 Mac)

18

4/2021-L
3/2013-D

11/2018-M

TSS-Arnold

Wilfredo Valladares Lara

PMRC 000 *

Pip Moyer Recreational Center (Laptops)

16

6/7/21

TSS-GBTC

Dana Marron

SCSR 000

South County Senior Center

(1 Laptop)

1

1/2019

TSS-GBTC

Terry Portis

SUN 241

Testing (Mac & PC)

2 1

6/2016-M
7-2020-D

TSS-Arnold

Liz Wulbrecht

SUN 242

Testing (Mac & PC)

2 1

5/2014-M
6/2020-D

TSS-Arnold

Liz Wulbrecht

SUN 243 *

CLEP & Prometrics Testing (Micro)

18

3/2023

TSS-Arnold

Liz Wulbrecht

SUN 245

Testing

1

1/2019

TSS-Arnold

Liz Wulbrecht

SUN 246 *

Testing (SFF)

15

3/2023

TSS-Arnold

Liz Wulbrecht

SUN 255 *

Placement Testing (SFF)

25

3/2023

TSS-Arnold

Liz Wulbrecht

Instructional Equipment Storage Locations

CALT 215

ESport Club (Laptops)

5

5/2018

TSS-Arnold

Conway Johnson

CALT 241

(10 Chromebook, 10 Tablets)

20

Various

TSS-Arnold

Angelo Thalassinidis

CALT 307

Drone Tablets (not in JAMF/maintained by Tim.

15

9/2018

TSS-Arnold

Tim Tumelty

CIT 111

Laptops (3) & Tablets

33

6/2021

TSS-Arnold

Ray Bosse

CRSC 153

Science Tablets

10

6/2024

TSS-Arnold

Elizabeth Ward

CRSC 184

Police Academy (Cascaded Laptops)

18

Various

TSS-Arnold

David Hammel

CRSC 316

Homeland Security Tablet

21

1/2016

TSS-Arnold

Erin Franklin

DRGN 207B

Chemistry Prep (Tablets)

25

6/2024

TSS-Arnold

Elizabeth Ward

FLRS426K

IDEA Lab (Tablets)

23

2/2017

TSS-Arnold

Thiha Aye

HCAT 110

HCAT Tablets

16

9/2023

TSS-Arnold

Donnisha Grant

HLSB 156

EMT Cart (Tablets)

6

7/2021

TSS-Arnold

Tina Clark

HLSB 336

Tablets

24

2/2021

TSS-Arnold

Justin Gyurik

HUM 103

English Tablets

37

2/2023

TSS-Arnold

Kerry Taylor

HUM 216

HCAT Tablets

16

9/2023

TSS-Arnold

Donnisha Grant

JOHN 200

Kids in College & Senior Center Tablets

20

1/2019

TSS-Arnold

Amanda Weaver

JOHN 206

Tablets

14

11/2022

TSS-Arnold

Ray Bosse

LBRY 112

Laptops

2

6/2018

TSS-Arnold

Kerry Taylor

LBRY 235

Student Loaner Laptops (445) & Tablets(61)

506

Various

TSS-Arnold

Michelle Robertson

PLNT 008

Visual Arts (Tablets)

14

5/2022

TSS-Arnold

Wilfredo Valladares Lara

SUN 140E

DSS (Laptop)

3

9/2020

TSS-Arnold

Mira Wachs

SUN 253

Testing (Tablets)

29

6/2013

TSS-Arnold

Liz Wulbrecht

Notes: 

  1. * Computer Labs = 117.  Instructional Equipment Storage locations = 21.
  2. ** User Liaisons will notify the Technical Service Desk (x-4357) or the Technical Support Team as soon as problems are discovered. This will expedite problem resolution and ensure support of instruction.  User Support liaisons are responsible for stocking paper and contacting the Technical Call Center if printer toner is needed.
  3. 1 Device counts may consist of desktop computers, AIO’s, and Micro form factor = D, Laptops = L, and Macs = M.

Definitions 

Computer labs - are defined as computers (PCs, laptops, tablets, thin clients) that are used in a classroom setting for instructional purposes. A computer lab is defined as having 5 or more devices.

Details

Details

Article ID: 148809
Created
Fri 1/19/24 1:48 PM
Modified
Thu 9/26/24 4:12 PM
Audience
Target audience for article content.
Students
Faculty
Staff
Effective Date
Date article was originally published.
09/18/2024