Summary
iOS devices since iOS 11 use HEIC (High-Efficiency Image Format) as the default image format. However, HEIC may not be compatible with all devices and platforms. This knowledge base article will guide iOS users on how to send images as JPG or PNG instead of HEIC.
Body
Overview
iOS devices since iOS 11 use HEIC (High-Efficiency Image Format) as the default image format. However, HEIC may not be compatible with all devices and platforms. This knowledge base article will guide iOS users on how to send images as JPG or PNG instead of HEIC.
Issue
Users will try top open HEIC images but they don't always work well with Windows/Android. With an iPhone:
- You can change the camera settings, so new photos will be taken as JPEGS
- Convert HEIC photos to JPEG using Files App on your Iphone
- Or you can change the Settings, so the photos will automatically be converted to JPEGs, when you transfer them to a computer.
Instructions
Converting HEIC photos to JPG or PNG: Using the Files App on your Iphone
How to automatically convert HEIC to JPEG when transferring iPhone images to Mac or PC
1. Open the Settings app.
2. Select the Photos option.
3. Scroll down to the bottom of the screen and tap on the Automatic option located under 'Transfer to Mac or PC'. This setting ensures that all photos transferred from your iPhone to Mac or PC will be in JPEG format instead of the default HEIC format, making the transfer process smoother and more convenient.
Troubleshooting
Still have questions? Contact the Technical Service Desk at 410-777-4357