Adding a Shared Mailbox to Outlook

Summary

How to add a shared mailbox to Outlook after being given access to it.

Body

Overview

This article provides instructions on how to add a shared mailbox to the Outlook Desktop Application and Outlook on the Web (OWA).

Instructions

Outlook on the Web (OWA)

If you are accessing the shared mail from a web browser, you will need to manually add it:

1) Sign into Outlook on the Web: https://outlook.com/aacc.edu

2) Right select your email address in the left hand navigation menu, and then select Add shared folder or mailbox.

Outlook on the web left hand navigation menu

3) A menu box will appear that you can enter the shared mailbox email address into. After entering the shared mailbox email address, select continue.The shared mailbox will now be in your left hand navigation menu.

Settings menu for adding shared mailbox in Outlook on the Web.

Outlook Desktop Application

After being given access to a shared mailbox, it will automatically appear within your Outlook Desktop Application approximately 1 hour from when you are given access.

Troubleshooting

Still have questions? Contact the Technical Service Desk at 410-777-HELP (4357) or submit a request using the Service Catalog.

Details

Details

Article ID: 158875
Created
Fri 10/10/25 2:18 PM
Modified
Fri 10/10/25 2:48 PM
Audience
Target audience for article content.
Faculty
Staff
IIT Staff