Unified Messaging

Summary

Unified Messaging will allow you to listen to your voicemail messages without using your phone. You can also delete, save, and retrieve your voicemail messages in the same way as you would an email message.

Body

Overview

Unified Messaging will allow you to listen to your voicemail messages without using your phone. You can also delete, save, and retrieve your voicemail messages in the same way as you would an email message.

Instructions

Receiving and playing voice messages in Exchange (Outlook)

When a voice message is left on your phone, an email is sent to your email inbox. The email sender may be:

  •  An individual person’s name and extension number as it appears on your phone display.
  •  Cisco Unity Connection Messaging System if the message has been left by an unknown number, such as a mobile or landline.

Example:

Screenshot of Outlook email interface. On the left side, there is a list of emails, with an email from "Cisco Unity Connection Messaging System" highlighted. It is marked as being received "Today" at "4:11 PM" and has a voicemail attachment. On the right, the email content is visible, displaying "Message from Unknown sender" from the "Cisco Unity Connection Messaging System." There's a "ViewMail" button and an attached file named "VoiceMessage.wav" with a size of 35 KB.

  •   The message will have a .wav attachment. Open the attachment to hear message. 

Managing your messages

Opening the voice message within your email inbox triggers your voicemail to move that message into your Saved Messages and turns off the blinking, red 'message waiting' light on the phone itself. (It may take up to 30 seconds for the light to go out).

The envelope icon in the email inbox will now change from a closed envelope to an open envelope, as it does for regular email.

As with normal email messages, the message in your email inbox will turn from bold to regular font once you have read/opened it. Important: This does NOT necessarily mean the .wav attachment has been played or listened to; it simply means that the email message itself has been opened/read.

Deleting a voice message

  •  Deleting a voice message from within your email inbox sends the voice message to your email's Deleted Items folder. This also sends the voicemail message to your deleted messages on your phone's voicemail inbox.
  •  If you erroneously delete a voice message from within your email , you can retrieve the message by simply dragging the email from your deleted items back into your Inbox. Marking this message as Unread will further reactivate the message wait light on your phone and reinstate it as an “unread” message.
  •  Deleting a voicemail using your phone will delete the corresponding message and .wav file from your email inbox and move it to your deleted items folder
  •  Deleted messages remain in your voicemail and email for 3 days, after which time they are deleted from the voicemail system and Outlook and cannot be retrieved.

IMPORTANT: Do NOT move the email version of your voice message to another folder other than the email inbox. This would preserve the message within the email system archives and may result in the mailbox reaching its maximum size limit.

Automatic Replies (Out of Office) messages that you set up in Outlook are ignored by the voicemail system, and will not reach those who leave you voicemail messages.

Forwarding messages

To forward a voicemail message, you can forward it just as you would a regular email - by selecting the 'Forward' button.

Outlook Email client interface showing a message from "Cisco Unity Connection Messaging System" with the Forward button highlighted in the toolbar at the top of the page.

Reply to messages

When replying to a Unified Message in Outlook, the recipient appears as username@aacc.cc.md.us

Two screenshots of Outlook email interface, separated by a dotted red line. The first screenshot shows the Outlook email interface, showing an email from "Cisco Unity Connection Messaging System" with a highlighted "Reply" button.  Second screenshot shows the email composition section with "To," "Cc," and "Subject" fields. The "To" field is highlighted and shows "Cisco Unity Connection Messaging System". The first part of the email address is blurred out, only leaving the  domain, "aacc.md.cc.us", shown.

Remove the '@aacc.cc.md.us' email address and enter a valid '@aacc.edu' email address to forward the message. 

Troubleshooting

Still have questions?  Contact the Technical Service Desk or complete a Service Offering on the Voicemail Service page. 

Details

Details

Article ID: 144430
Created
Wed 2/15/23 9:36 AM
Modified
Mon 4/28/25 8:10 AM
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