What Is This Service?
The Compromised Account service offering is designed to help students, faculty, and staff safeguard their digital accounts and restore access in the event of a security issue. This service addresses compromised accounts, potential compromises, alternate email mismatches with the student information system, and suspicious email forwards. Our team works to identify the root cause, resolve security issues, and ensure your accounts are fully aligned and operational.
Who Is Eligible to Use It?
This service is available to all active students, faculty, and staff with institutional accounts. Whether you suspect your account has been compromised, notice unusual account behavior, or encounter mismatched or unauthorized forwarding configurations, we are here to assist.
Where Can I Get It?
Select the Report a Potential Compromised Account button on this page or call the Technical Service Desk.
How Do I Use It?
- Identify the issue: If you notice unusual activity, such as failed login attempts, unauthorized emails, or access errors, act quickly.
- Contact us: Reach out to the Service Desk through your preferred method (portal, phone, or in-person). Provide details such as error messages, times of incidents, or suspicious behavior.
- Follow guidance: Our team will investigate the issue, implement security measures, and guide you through account recovery or resolution.
- Stay protected: After resolution, we’ll share best practices and tools to help you maintain account security going forward.
Stay connected and secure with our Compromised Account Services—your trusted resource for account protection and recovery.