Knowledge Base

Categories (7)

Account & Password Management

Password Management, account management, and accessing MyAACC.
Expand

Email, Calendars & Collaboration

Access email and Microsoft 365 applications: Teams, Outlook, OneDrive, Word, PowerPoint…
Expand

Applications and Systems

Learn about software and business applications including Adobe, Azure Virutal Desktop (AVD), MyAACC, & Self Services.
Expand

Classroom & Instructional Technology

Learn how to use instructional technology, such as Canvas and classroom A/V equipment.
Expand

Telephone & Voicemail

Learn how to access your telephone and voicemail at AACC.
Expand

Wi-Fi & Networking

Learn how to access Wi-Fi while on campus.
Expand

Advising & Registration

Meet with an advisor, register for credit/non-credit courses, or employee professional development courses.
Expand

Articles (4)

MyAACC Portal Overview

MyAACC is the college’s student and employee portal. Only authorized users can access the site. Students can register for class, pay their bill, manage financial aid, view grades, make appointments with an advisor, check college email, access online courses and more. Faculty and staff use MyAACC to access employee resources, such as the intranet, Self Services, and employee email, etc.

Intro to the Technical Service Desk Client Portal

Available 24/7, the TSD Client Portal is a web-based tool which allows you to search for answers to technical questions by using the Knowledge Base; submit a Help Ticket for technical support using the Service Catalog; schedule a virtual appointment with a Technical Services Technician, and more.

Technical Service Desk Hours of Operation

Support hours and contact information for the Technical Service Desk.

What does the ticket status mean?

This article is a quick rundown of the ticket statuses in the Technical Service Desk Client Portal.