Knowledge Base

Categories (7)

Account & Password Management

Password Management, account management, and accessing MyAACC.

Email, Calendars & Collaboration

Access email and Microsoft 365 applications: Teams, Outlook, OneDrive, Word, PowerPoint…

Applications and Systems

Learn about software and business applications including Adobe, Azure Virutal Desktop (AVD), MyAACC, & Self Services.

Classroom & Instructional Technology

Learn how to use instructional technology, such as Canvas and classroom A/V equipment.

Telephone & Voicemail

Learn how to access your telephone and voicemail at AACC.

Wi-Fi & Networking

Learn how to access Wi-Fi while on campus.

Advising & Registration

Meet with an advisor, register for credit/non-credit courses, or employee professional development courses.

Articles (5)

MyAACC Portal Overview

MyAACC is the college’s student and employee portal. Only authorized users can access the site. Students can register for class, pay their bill, manage financial aid, view grades, make appointments with an advisor, check college email, access online courses and more. Faculty and staff use MyAACC to access employee resources, such as the intranet, Self Services, and employee email, etc.

IIT Training Resources Website

The IIT Training Resources Website provides a variety of technology training resources which may be used to enhance teaching and learning, and to become more familiar with new technologies supported by IIT.

Intro to the Technical Service Desk Client Portal

Available 24/7, the TSD Client Portal is a web-based tool which allows you to search for answers to technical questions by using the Knowledge Base; submit a Help Ticket for technical support using the Service Catalog; schedule a virtual appointment with a Technical Services Technician, and more.

Technical Service Desk Hours of Operation

Support hours and contact information for the Technical Service Desk.

What does the ticket status mean?

This article is a quick rundown of the ticket statuses in the Technical Service Desk Client Portal.