What Is This Service?
Account Reactivation is the process used to restore access to AACC technology resources for students whose accounts have become inactive. Student accounts remain active for up to 16 months after the last enrolled class. During this time, students can still access MyAACC and Self Services to register for future courses. If the account becomes inactive after this period, it must be reactivated to regain access to college systems.
Active student accounts include access to:
- MyAACC
- Canvas
- Self Services
- MyMail (student email)
- Microsoft 365
To ensure account security and protect student information, identity verification is required before reactivation.
Who Is Eligible to Use It?
This service is available to former AACC students whose accounts have become inactive and who plan to register for future classes or need access to past academic information.
Where Can I Get It?
To request account reactivation, students must call the Technical Service Desk: 410-777-HELP (4357)
Account reactivation cannot be requested via email or chat due to the identity verification process required.
How Do I Use It?
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Call the Technical Service Desk during business hours.
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Be prepared to verify your identity and provide current contact information.
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A technician will walk you through the process and confirm once your account has been reactivated.
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Once reactivated, you may access all applicable services.