Forgot your Password

Overview

There are two ways to reset a forgotten password:

  1. Reset your password by receiving a temporary security code sent to your cell phone or personal email address.

OR

  1. Reset your password by answering your challenge questions.

Instructions

 

Reset your password using the Security Code

  1. Navigate to Password Management Tool.

Link to Reset Password Using a Security Code

  1. You will then be directed to the AACC Password Management Page. If you'd like to change your password by answering your challenge questions, DO NOT ENTER YOUR USER NAME AT THIS TIME.  Instead, select the link below the Submit button, Don’t want to receive a Security Code?  Reset your password by answering your challenge questions. If you would like to reset your password by receiving a security code, proceed to the section below "Reset your password using a security code to your phone or personal email address."

Password Using a Security Code screen

  1. You will then be asked to enter your user name, *Captcha and select the box agreeing to receive text messages. After completing, select Submit.
  2. Select where you want the security code to be sent and click on Send Security Code.

Three different options are shown for where a security code can be sent along with a blue, rectangular button with white type-set saying "send security code".

  1. You will then receive a message the security code has been sent via text… Select Ok.

A white, rectangular confirmation message saying that the security code has been sent.

  1. Enter the 6 digit security code you received by either text or email and then select Validate.

The password management screen prompting the user to enter a security code that was sent to them.

  1. After validating, you will then be prompted to reset your password.

Fields prompting you to type and re-type a new password.


Reset your password using the Challenge Questions

  1. Navigate to Password Management Tool.

Link to reset password using challenge question answers 

  1. Enter you user name and click Submit.

The AACC Password Management screen prompting you to enter your user name into the yellow field.

  1. Verify your identity: Answer the following questions as listed below and once completed select Submit.

 Challenge questions on the AACC password management screen.

  1. After validating, you will then be prompted to reset your password.

Fields prompting you to type and re-type a new password.

 

Troubleshooting

Temporary Security Code

If you receive an error message when attempting to reset your password with a temporary security code, you may not have a personal email address or cell phone number in the Password Management system. Submit a ticket for assistance, or try resetting your password with your challenge questions.

Challenge Questions

Don't remember one of your challenge questions?  Click Shuffle Questions.

A blue, rectangular button with white type-set used to shuffle questions.

Still have questions?  Contact the Technical Service Desk or complete the Forgot your MyAACC Password request. 

Details

Article ID: 120068
Created
Mon 11/9/20 4:45 PM
Modified
Fri 9/23/22 3:18 PM

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