Outlook Web App (OWA) Not Displaying AACC Email


If you're experiencing a problem where you log into another school school or Microsoft email when trying to access your AACC student email, follow the steps below for troubleshooting.  


This happens when if you don't sign out of the other institution's email or if your browser is holding onto settings from your previous session. 

  1. Log into your email and select your initials (or picture) in the top right.

Red arrow pointing at account holders two letter initials.

  1. It should show the other institution's email below your name.

Red arrow pointing at account holders email address.

  1. Select Sign out.

Red arrow pointing at the Sign Out link.

  1. Once you are logged out, enter the following web address in the address bar at the top of your browser: outlook.office365.com.

Red arrow pointing at the web address located at the top of the page.

  1.  On this log in screen enter your full email address (username@mymail.aacc.edu for students and username@aacc.edu for Faculty/Staff) and password.

  1. Once logged in, select your initials in the top right again and make sure the correct email address is showing.

Still have questions?  Contact the Technical Service Desk or complete a service offering request on the Outlook Email services page. 


Article ID: 134424
Tue 7/13/21 5:47 PM
Tue 10/3/23 8:30 AM
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