Printing to a Perceptive Content (formerly ImageNow) Printer

Overview

Perceptive Content (formerly known as ImageNow) is a content management and workflow suite used to handle various content types. AACC employees with access to an ImageNow printer may "print" documents to an ImageNow Printer, storing them electronically on the AACC server.

Issue

Occasionally, you may receive an error when attempting to print to an ImageNow printer.  Follow these steps to troubleshoot your problem.

Troubleshooting

Verify that you are printing to the correct printer.

  • Verify that you are attempting to print to an ImageNow printer.  In your application print dialog box, select ImageNow Printer.

Print dialog box with Image Now Printer circled.

Verify that you are connected to AACC

  • If you are working remotely, you must connect to the FortiClient VPN prior to accessing an ImageNow printer.  Check your VPN connection status by viewing the FortiClient shield in the bottom right corner of your screen.  If you are missing the gold "lock,"  double click on FortiClient to reconnect. 
  • Try printing to your ImageNow Printer again.

FortiClient system tray icon, connected with a gold lock.

  • If you are working on campus, double check that you are connected to the AACC network.  Can you access the Internet, share drives, email, etc.?

Verify that the Perceptive Content application is running

  • The Perceptive Content application must be open and running in the background in order to print to an ImageNow printer.  You may see the following message if the Perceptive Content application is not open.  

Image Now Error message. You must log in to the Image Now Client.

  • Launch Perceptive Content, and try printing your document again.

Clear the print queue

  • Sometimes print jobs get stuck in a printer's queue on your computer, preventing you from printing any new jobs.
    1. Open Control Panel

Windows search box with Control Panel circled. .

Windows menu with control panel circled.

  1. Select Devices and Printer.
  2. Double click on the ImageNow Printer to "See what's printing"
  3. Right click on the stuck print job and select Cancel.

Windows print queue with the cancel option highlighted.

  1. Try printing to your ImageNow Printer again.

Restart your computer

  • If you're still having trouble printing to your ImageNow Printer, try restarting your computer.  If you're working remotely, don't forget to connect to the VPN before attempting to print to ImageNow.
Submit a Ticket

Submit a ticket for assistance with ImageNow if you're still unable to print.

 

 

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Details

Article ID: 137992
Created
Thu 2/10/22 5:14 PM
Modified
Thu 2/15/24 9:58 AM
Audience
Target audience for article content.
Staff

Related Services / Offerings (3)

Printer Installation
Request the installation of a networked or non-networked printer.
Printing & Scanning
Printing and scanning support is offered for AACC printers and scanners throughout buildings/offices and classrooms.
Problem with a Printer
Report a printer problem such as a jam or error.