How to Clear your Browser Cache

Overview

If you're receiving authentication errors when attempting to log into a web-based application, a good first troubleshooting step is to clear your browser's cache. A web browser is the software application that you use to access websites. Web browser examples: Safari, Edge, Google Chrome, or Mozilla Firefox. 

Your web browser contains a folder where it saves some items to be used in the future, for faster web navigation. These items may include usernames/passwords that are used for authentication. 

Issue

AACC employees have a student and employee account. Some online services authenticate using the student account and some online services, specific to employees, use the employee account to authenticate. Clearing your browser cache removes the saved items that may prevent you from successfully signing in to an online service.

Troubleshooting

Select one of the links below to view a web page with instructions for clearing browser cache in your preferred web browser.

Clear My Cache

Choose your device / Operating System.

Choose your device.

Scroll down to your preferred browser and follow the instructions. 

Example clearing cache in Firefox/Windows.

Details

Article ID: 138213
Created
Wed 2/23/22 4:22 PM
Modified
Thu 4/18/24 8:50 AM
Audience
Target audience for article content.
Students
Faculty
Staff

Related Services / Offerings (6)

Help with MyAACC Portal
Request help with the MyAACC faculty/staff or student portal.
MyAACC Portal
The MyAACC portal is secure website that contains information for AACC faculty, staff and students. There are two portals, one for faculty and staff, and one for students.
Problem with an M365 Application
Report a problem with a Microsoft 365 online application.
Problem with MyAACC Portal
Report a problem with the faculty/staff or student MyAACC Portal.
Problem with Outlook
Report a problem with the Outlook desktop application or OWA.
Problem with your MyAACC Account
Report a problem with accessing or resetting your MyAACC password.