Overview
This article is designed to show the AACC faculty and staff how to request and use a Microsoft Teams Direct Dial phone number. Teams Direct Dial is a feature that allows a user to dial and receive phone calls within the Teams application. Users will be assigned a new telephone number (ex. 410-777-XXXX) which will be integrated with their Microsoft Teams client. This number can be used to place telephone calls internally and externally by using the Teams App.
Instructions
IIT offers several options when requesting a Microsoft Teams Direct Dial phone number: Teams Number - No Forwarding, Teams Number & Forward Desk Phone Number and Convert Office Extension to Teams Number.
1. Teams Number - No Forwarding
IIT will create a new phone number for you to use in Microsoft Teams. This number is completely separate from your office/desk phone number.
2. Teams Number & Forward Desk Phone Number
With this option, you will have two phone numbers. One for your office/desk phone, and one for Teams. The office/desk phone will be forwarded to your Teams number.
3. Convert Office Extension to Teams Number
With this option, you may elect to convert your current office/desk phone number into a Teams only number. Your desk phone number will be assigned directly to your Teams client. Your physical desk phone will be removed.
How to use your Teams Direct Dial Number
Once you receive confirmation from the Technical Service Desk that a Teams Direct Dial number has been assigned, you will see your number in the Calls tab of Teams.
You may use this keypad to place calls. Don't forget to dial 9 for external calls, and 1 for long distance calls.
Troubleshooting
Still have questions? Contact the Technical Service Desk or request assistance using one of the service offerings on the Microsoft 365 Applications service page.