| Where do I use my password? |
Your email and password are used to access many college systems including, MyAACC (college portal), Student Network Account – home directory, network applications, instructional software, lab machines, Administrative Network Account (employees only) – home directory, Outlook Web App (OWA), remote access, network shares. |
| What information will I need to set up my password management profile? |
You will need to know the following information: your email will be your user name used to log into (AACC computer or MyAACC), AACC ID number (student or employee ID), your birth date, and the single-use security code provided to you via email or text message. |
| What information will I need in order to login to the Password Management Tool? |
You will need to know your email (this is your username, (the name you use to log into an AACC computer or MyAACC) and current password. |
| What is the AACC ID number and where do I find it? |
The AACC ID number is a unique identifier for each student, faculty and staff member. The AACC ID number is also known as a student ID, employee ID, or Colleague ID number. You can find it on your bill, bill/schedule, AACC ID card (also known as Student ID or Employee ID card), MyAACC View Profile Page, Self Services tab (access "User Profile”), or any registration counter with valid photo ID. Contact the Technical Service Desk in person at Careers 108 or call 410-777-4357. |
| How do I access the Password Management Tool? |
Go to Password Management. Also, if you’re on campus, you can access the tool from any college computer running at least Windows 10 using the following special login and password. Username and password are case sensitive. Allow two to three minutes to access the Password Management Tool. User Name = help\help Password = help |
| What are AACC's password requirements? |
Minimum length: 14 characters
Complexity: Must include at least three of the following four:
- Must include at least one uppercase letter (A-Z)
- Must include at least one lowercase letter (a-z)
- Must include at least one number (0-9)
- Must include at least one special character (e.g., !, @, #, $, %, ^, &, *) NOTE the backslash character, \, cannot be used in your password.
Cannot contain: First name, Last name, username, birthday, or AACC
New password cannot be a previously used password.
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| What tips do you have for creating and remembering passwords? |
Try to create passwords that can be remembered easily. One way to do this is to create a password based on a song title, affirmation or other phrase. You also can make strong passwords by simply substituting numbers and special characters for letters or words (or vice versa). Such as: E equals 3, I equals 1, O equals 0 (zero), A equals @, H equals #, "four" equals 4, "two" equals 2, "and" equals &, B equals 8, "see" or "sea" equals C, etc. Additionally, you should add a special character in the middle of the password rather than at the end. |
| What do I do if I have forgotten my password? |
If you’ve forgotten your password, you can use the Password Management Tool to reset it from anywhere, 24/7. |
| What do I do if the phone number and/or email address is incorrect in Password Management? |
Attempt to reset your password using your the Password Management Tool or with SSPR If you are unable to use those methods, contact the Technical Service Desk in person at Careers Center Room 108 or call 410-777-4357 and a representative can update your information. |
| When will my password expire? |
AACC no longer requires mandatory password changes. IIT may expire your password if IT Security has reason to believe your account has been compromised. |
| Can I reset/manage my password from a mobile device? |
Yes. You can access the Password Management Tool from a mobile device to reset/manage your password. |
| What do I do if I enter the wrong password and get locked out of my account? |
You have seven tries to enter the correct password. After the seventh failed attempt, your account will be locked for 30 minutes. If you cannot wait 30 minutes to gain access to your account, you may use a special login and password to access the Password Management Tool which unlocks your account: From any college computer, use the following special login and password. User Name = help\help Password = help |
| What should I do if I think my password has been compromised? |
Change your password immediately. If you have further concerns, contact the Technical Service Desk in person at Careers Center Room 108 or call 410-777-4357. |
| How do I find my AACC email address? |
Use the Forgot Email Address tool or contact Records and Registration or the Technical Service Desk in person at Careers Center Room 108 or 410-777-4357. |