Setting Up Multifactor Authentication

Overview

Multifactor authentication (MFA) is required for faculty and staff to access MyAACC and Microsoft 365 services.  This includes Email, OneDrive, Teams, Office Suite, Forms, Bookings, and other Microsoft applications. Microsoft MFA is also used to authenticate for remote access (FortiClient/VPN). 

The following instructions should be used by AACC employees to set up multifactor authentication that have not previously set up or used MFA, including new employees. 

Instructions
  1. Navigate to https://aka.ms/mfasetup using a computer and web-browser (Ex. Firefox, Chrome, Edge).

  1. Enter your employee email address (ex. rhawk2@aacc.edu).

Screenshot of Microsoft sign in page using full A-A-C-C email address

  1. Enter your password and select Sign in.
  2. Select Next.

Screenshot of Microsoft sign in more information required page depicting a next button

  1. How should we contact you? 
  • Option 1: Mobile app (preferred method*)
  • Option 2: Authentication phone

*The Mobile app is the preferred AACC option since the Microsoft Authenticator App can be accessed with Wi-Fi and/or cellular networks.  If you do not have cellular service, you may be unable to access your AACC account. 

Option 1 - Mobile app (preferred):  If using the Mobile app, select Receive notifications for verification.

Screenshot of additional security verification page with Mobile app selected as contact method and radio button for receive notifications for verification selected

The Microsoft Authenticator App must be installed on your mobile device. Search for "Microsoft Authenticator" in the App Store (iOS) or Google Play Store (Android).  Please make sure that you're installing the Microsoft Authenticator App, and not a third party application.  The Microsoft Authenticator App is FREE.  

Screenshot from iPhone of Microsoft Authenticator application in App Store

Once the Authenticator App has been installed on your mobile device, select Set up on your computer to finish the MFA set up.  Follow the on-screen instructions to scan the QR code with your mobile device/camera to complete the set up. 

Screenshot of Q-R code to scan to configure mobile app including instructions to install the app, add a work or school account and scan the Q-R code.

 

Option 2 - Authentication Phone: If using Authentication phone, select US, enter your telephone number and select Call me.

Screenshot of Additional security verification page depicting contact method of authentication phone and field to add phone number and radio button to select contact method of call me or send me a code by text message

Select Next to complete the set up.


Add Alternate Contact Information

After configuring your preferred MFA option, it's a good idea to add an additional phone number, such as your office or home phone number, in case you ever lose access to your mobile device. 

Additional security verficiation MFA settings

Select Save to complete MFA setup.

Changing MFA Contact Options

Contact information and preferred options can be changed at any time, by navigating back to the MFA link: https://aka.ms/mfasetup

Troubleshooting

After successfully setting up MFA, follow the instructions here to sign in to M365 services using MFA: Using Multifactor Authentication with Email / Microsoft 365

Still have questions?  Contact the Technical Service Desk or request assistance using one of the service offerings on the Multifactor Authentication service page.  

Details

Article ID: 139878
Created
Wed 6/1/22 1:37 PM
Modified
Fri 9/1/23 2:03 PM
Audience
Target audience for article content.
Faculty
Staff

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