Overview
Multifactor authentication (MFA) is required for faculty and staff to access MyAACC and Microsoft 365 services. This includes Email, OneDrive, Teams, Office Suite, Forms, Bookings, and other Microsoft applications. Microsoft MFA is also used to authenticate for remote access (FortiClient/VPN).
The following instructions should be used by AACC employees to set up multifactor authentication that have not previously set up or used MFA, including new employees.
Instructions
- Navigate to https://aka.ms/mfasetup using a computer and web-browser (Ex. Firefox, Chrome, Edge).
Set Up or Change MFA Settings
- Enter your employee email address (ex. rhawk2@aacc.edu).
- Enter your password and select Sign in.
- Select Next.
- How should we contact you?
- Option 1: Mobile app (preferred method*)
- Option 2: Authentication phone
*The Mobile app is the preferred AACC option since the Microsoft Authenticator App can be accessed with Wi-Fi and/or cellular networks. If you do not have cellular service, you may be unable to access your AACC account.
Option 1 - Mobile app (preferred): If using the Mobile app, select Receive notifications for verification.
The Microsoft Authenticator App must be installed on your mobile device. Search for "Microsoft Authenticator" in the App Store (iOS) or Google Play Store (Android). Please make sure that you're installing the Microsoft Authenticator App, and not a third party application. The Microsoft Authenticator App is FREE.
Once the Authenticator App has been installed on your mobile device, select Set up on your computer to finish the MFA set up. Follow the on-screen instructions to scan the QR code with your mobile device/camera to complete the set up.
Option 2 - Authentication Phone: If using Authentication phone, select US, enter your telephone number and select Call me.
Select Next to complete the set up.
Add Alternate Contact Information
After configuring your preferred MFA option, it's a good idea to add an additional phone number, such as your office or home phone number, in case you ever lose access to your mobile device.
Select Save to complete MFA setup.
Changing MFA Contact Options
Contact information and preferred options can be changed at any time, by navigating back to the MFA link: https://aka.ms/mfasetup
Troubleshooting
After successfully setting up MFA, follow the instructions here to sign in to M365 services using MFA: Using Multifactor Authentication with Email / Microsoft 365
Still have questions? Contact the Technical Service Desk or request assistance using one of the service offerings on the Multifactor Authentication service page.