Overview
Multifactor authentication (MFA) is for faculty and staff when accessing MyAACC or any Microsoft 365 service. This includes Email, OneDrive, Teams, Office Suite, Forms, Bookings, etc. Microsoft MFA is also used to authenticate for remote access (FortiClient/VPN).
If you've never set up or used MFA, follow the instructions here for Setting Up Multi-Factor Authentication.
After successfully setting up MFA, follow the instructions below to use MFA when signing in to M365 services.
Instructions
Signing in to MyAACC
When you sign in to MyAACC using your employee (@aacc.edu) account, you'll receive a prompt to approve your sign in. Your default sign in method will be attempted first. If you'd like to use another sign in method, select "I can't use my Microsoft Authenticator app right now."
If the phone call is your primary method for approving MFA, you'll receive a phone call to approve your sign in. Follow the instructions given during the phone call to approve your sign in.
Signing in to M365
Each time you sign in to the Outlook Web App or another M365 application using a web-browser, you'll receive the MFA prompt to approve your sign in.
- Navigate to https://outlook.com/aacc.edu
- Enter your @aacc.edu email address and password and select Sign in.
- Approve your sign in using your preferred MFA method (phone call or Microsoft Authentication App).
- After approving using your preferred MFA method, you will be redirected to your email / M365.
Troubleshooting
Not Receiving MFA Phone Call?
If you are not receiving the approval phone call from Microsoft, please check your phones block list to ensure the three numbers Microsoft calls from are not blocked:
| +1 (866) 539 4191 |
| +1 (855) 330 8653 |
| +1 (877) 668 6536 |
Still have questions? Contact the Technical Service Desk or request assistance using one of the service offerings on the Multifactor Authentication service page.