Updating Mobile Device Legacy Authentication

Overview

Beginning October 1, 2022, Microsoft disabled support for legacy authentication to access Microsoft 365 services.  To access your email and other M365 services, you must sign in using modern authentication, described below. 

iOS Device using the Mail App

Step 1: Remove your AACC account. 

Tap Settings > Mail > Accounts on your iOS device.

Screenshot from iPhone Mail Settings with Accounts option selected

Select your AACC account and tap Delete Account.

Screenshot from iPhone of A-A-C-C email account with delete account option selected

Step 2: Re-add your AACC account

Select Add Account and tap Microsoft Exchange.

Screenshot from iPhone of Add Account in Accounts with Microsoft Exchange option selected

Enter your @aacc.edu or @mymail.aacc.edu email address and a description. 

Screenshot from iPhone of Microsoft Exchange sign in page with full A-A-C-C entered as email and A-A-C-C entered as Description

Tap Sign In.  Do not select Configure Manually. 

Screenshot of iPhone Microsoft Exchange sign in page prompting to Sign into your a-a-c-c.e-d-u Exchange account using Microsoft with Sign in option selected

Enter your @aacc.edu or @mymail.aacc.edu email address and password and select Sign In. If MFA has already been enabled for your account, you will receive an MFA prompt at this time (Authenticator App or Phone Call).  Once you have approved MFA, navigate back to your iOS Settings. 

Screenshot of A-A-C-C Access to M-S Office 3-6-5 and Outlook Web Access sign in page, with full A-A-C-C email used in the username field

Tap Save.

Android Device using the Email App
  1. Go to Applications > Email.
  2. Tap the Settings menu and tap Accounts.
  3. Press and hold your @aacc.edu Exchange Account.
  4. On the Menu window, click Remove Account.
  5. Tap OK or Remove Account to finish.
  6. Re-add the account using the Office 365 option.

  1. Enter your @aacc.edu or @mymail.aacc.edu email address and select Next.

  1. Sign in using your @aacc.edu or @mymail.aacc.edu email address and password.  Then, approve your sign in using your preferred MFA method.

 

 

Troubleshooting

Still have questions?  Contact the Technical Service Desk or request assistance using one of the service offerings on the Multifactor Authentication service page.  

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Related Services / Offerings (1)

Multifactor Authentication
Multifactor authentication (MFA) is required for faculty and staff to access M365 services. This includes Email, OneDrive, Teams, Office Suite, Forms, Bookings, and other Microsoft applications. Microsoft MFA is also used to authenticate for remote access (FortiClient / VPN).