Knowledge Base

Categories (7)

Account & Password Management

Password Management, account management, and accessing MyAACC.
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Email, Calendars & Collaboration

Access email and Microsoft 365 applications: Teams, Outlook, OneDrive, Word, PowerPoint…
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Applications and Systems

Learn about software and business applications including Adobe, Azure Virutal Desktop (AVD), MyAACC, & Self Services.
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Classroom & Instructional Technology

Learn how to use instructional technology, such as Canvas and classroom A/V equipment.
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Telephone & Voicemail

Learn how to access your telephone and voicemail at AACC.
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Wi-Fi & Networking

Learn how to access Wi-Fi while on campus.
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Advising & Registration

Meet with an advisor, register for credit/non-credit courses, or employee professional development courses.
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Articles (3)

Intro to the Technical Service Desk Client Portal

Available 24/7, the TSD Client Portal is a web-based tool which allows you to search for answers to technical questions by using the Knowledge Base; submit a Help Ticket for technical support using the Service Catalog; schedule a virtual appointment with a Technical Services Technician, and more.

Technical Service Desk Hours of Operation

Support hours and contact information for the Technical Service Desk.

What does the ticket status mean?

This article is a quick rundown of the ticket statuses in the Technical Service Desk Client Portal.